HP NonStop Tandem Maintenance!
System Connections
has established a reputation of excellence by providing our customers with
quality service at significant savings. We offer customized maintenance plans
tailored to your organization's specific needs. Our goal is to provide our
customers with quick response times, reliable service, and proven hardware at
a competitive price.
Our hardware support services focus on
preventive and remedial maintenance for such equipment as CPU's, tape
drives, DASD, printers, controllers and network equipment.
System Connections, Inc. offers a wide range of maintenance support plans
that can be customized to the individual needs of our customers.
Contract support options range from "Time and Materials", to contracts that
align with businesses normal "hours of operation", to 24 x 7 coverage.
Critical spares and 24/7 technical phone support are included in all maintenance
support contracts, at no additional cost.
The following support plans are our most commonly
requested coverage options:
Cooperative Parts Replacement
Coverage provides our customers with technical phone support 24 hours a day, 7 days a week.
A system engineer can dial-in to your system to monitor error logs and
environmental status. If on-site service is required, eight (8) hour on site
response is guaranteed, with all time and travel expenses billable to
customer. EMS EmPower ® Critical Event Software can be added to your
service contract. Critical spares are included at no additional cost.
Basic Coverage provides our customers with coverage from 8:00 am until
5:00 pm, Monday through Friday, with a guaranteed four (4) hour on-site response
time; as well as, technical phone support 24 hours a day, 7 days a week. A
system engineer can dial-in to your system to monitor error logs and
environmental status. EMS EmPower ® Critical Event Software can be added to your
service contract. Critical spares are included at no additional cost.
Basic Plus Coverage provides our customers with coverage from 7:00
am until 7:00 pm, Monday through Friday, with a guaranteed four (4) hour
on-site response time; as well as, technical phone support 24 hours a day, 7
days a week. A system engineer can dial-in to your system to monitor
error logs and environmental status. EMS EmPower ® Critical Event Software can
be added to your service contract. Critical spares are included at no
additional cost.
Critical Coverage provides
our customers with coverage 24 hours a day, 7 days a week with a guaranteed
four (4) hour on-site response time; as well as, technical phone support 24
hours a day, 7 days a week. A system engineer can dial-in to your
system to monitor error logs and environmental status. EMS EmPower ® Critical Event Software can be added to your service contract. Critical spares are
included at no additional cost.
System Connections can customize any support plan to provide individual
response time solutions for your unique requirements.
Whatever your need, our highly
skilled engineers and technical expertise, make us the leading service provider in the
Tandem marketplace. Please contact us
for more information on a plan that's right for you.
System Connections is your One Stop
HP NonStop Tandem Solution for ALL your
hardware and maintenance needs.
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